I'm Ricardo Santana.
I am a specialist in driving efficiency and continuous improvement and am based in Arizona, USA.
(Still working it! Check my new content under Lean at Cafe Services :)
Lean and Continuous Improvements in Facilities Operations
Tools and Spare Parts, Personal Protection, Workplace Organization, Invasive v. Non-Invasive Work, Locations, and Positions of People and Equipment... all add to an exceptional or a mediocre PM Execution.
First case study: Annual Chiller Maintenance
Lean Applied to Cafe Services
This is a good story on how we reduced customer waiting times by A LOT.
People-Based Systems
Processes that run fueled exclusively by management expectations are bound to fail. Here is my story on how to create a pull system on the people side of the workplace.
Setting Standards
I have developed a standard to create standards and a series of flows to assess the health of underlying, governing infrastructures.
Here is some other stuff I truly enjoy and feel passionate about...
